oogg Privacy Policy

Section 1

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This privacy policy ("Policy") sets out our commitments and practices regarding the collection, processing, storage, and protection of personal information of users of the oogg platform and related services ("Services"). By using oogg Services, you are considered to have accepted the terms of this Policy.

As a trusted online gaming platform in Bangladesh, oogg treats your privacy as its highest priority. We believe that protecting each user's personal information is our fundamental responsibility. We ensure the security of your data using SSL encryption and modern data protection technology.

This policy may be updated from time to time. For any significant changes, we will post a notice on our platform. The latest version of the policy will always be available on this page.

Section 2

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oogg collects various types of information in order to provide its services. We collect only the information necessary according to the categories described below.

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use of the services:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• National ID card or passport number (for identity verification)
• Bangladeshi address and PIN code
• Financial transaction details — bKash, Nagad, Rocket, Upay account numbers and bank account information
• Chosen username and account preferences

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Session logs and platform usage patterns
• Game play history and betting transaction records
• Information obtained through cookies and similar tracking technologies
• Connection time and date

2.3 Information Received from Third Parties

In certain cases we may verify information from legitimate third-party sources, such as identity verification services or payment processing partners. All such processes are carried out in compliance with applicable law.

Section 3

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oogg uses collected information only for the legitimate purposes listed below. We never use your information for unnecessary or unauthorised purposes.

Section 4

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oogg never sells your personal information to third parties for commercial purposes. However, information may be shared in the following cases where it is essential for service delivery or required by law:

4.1 Service Partners

Only the information necessary to carry out the relevant activities is shared with selected partners providing payment processing (bKash, Nagad, Rocket, Upay and bank transfer services), identity verification, and technology services. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

oogg may be required to disclose information in response to a valid court order, a lawful request from a government or law enforcement agency, or to comply with applicable law.

4.3 Corporate Restructuring

In the event of any business merger, acquisition, or asset transfer, your information may be transferred. In such circumstances we will notify you in advance and the protections of this policy will continue to apply.

Section 5

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oogg uses cookies and similar technologies to keep the platform running smoothly and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, carry out security checks, and save your preferences. Disabling these cookies may cause the platform to not work properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and specific site features, making each of your visits more convenient.

5.3 Analytics Cookies

These cookies are used to analyse platform usage patterns in order to improve the service. This information is processed in aggregate and does not reveal personal identity.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Section 6

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oogg applies industry-leading security measures to protect your personal information. Our multi-layered security approach is as follows:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by advanced SSL encryption, preventing third parties from reading or modifying the information.
• Encrypted Data Storage: Sensitive information stored on our servers, particularly passwords and financial data, is kept in encrypted form.
• Access Controls: Only authorised staff are granted access to user information on a need-to-know basis. All access is logged and reviewed periodically.
• Security Audits: Potential vulnerabilities are identified and addressed through regular internal and external security assessments.
• Two-Factor Authentication: Two-factor authentication is available as an additional security layer when accessing your account.
• Regular Backups: Secure backup systems are in place to enable recovery in the event of data loss or technical issues.

However, complete security over the internet cannot be guaranteed. We always advise you to keep your account password confidential and avoid logging in from unfamiliar devices.

Section 7

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oogg retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:

• The duration your account remains active and the necessity for service use
• Legal obligations — financial transaction records must be retained for specified periods in accordance with applicable law
• The need to resolve disputes or protect legal claims
• The need to prevent fraud and maintain security

Even after account closure, some information may be retained for a specified period due to legal obligations. Once that period has passed, the relevant information is securely deleted or anonymised.

Section 8

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Every user registered on the oogg platform has the following rights regarding their personal information:

8.1 Right to Access

You may request to know what information we hold about you. After verification, we will provide that information to you within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may not be erasable due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may object to marketing communications and non-essential data processing. Contact us to opt out of such communications.

8.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used, and machine-readable format.

Section 9

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oogg's services are intended for users aged 21 and above only. We do not knowingly collect information from minors. An age verification process is in place at the time of account registration.

If we become aware that information from a minor has been collected, we will immediately close the relevant account and delete the information. Parents or legal guardians may contact us regarding this matter.

Section 10

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oogg may update this privacy policy from time to time in response to service improvements, legal changes, or business changes. For any significant changes, we will:

• Publish the updated policy on this page
• Send a notification to your registered email where applicable
• Inform you of the changes through a clear notice on the platform

Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

Section 11

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Do not hesitate to contact oogg with any privacy-related questions, concerns, or requests to exercise your rights. Our team provides support in both Bengali and English.